WildFloral Hat Box - Pink Floral's

OUR RETURNS POLICY

Here at Cotrunkage Vintage Luggage, we’re sure that you will love our cases as much as we do. However, we understand that sometimes situations change, making a return necessary. We will offer a fast and easy returns policy to help you in these events.

If you are not 100% satisfied with your Cotrunkage Vintage Luggage, we will always process a full refund for items purchased on our website, which should be made sure that they are in perfect condition, unused and in their original packaging when return back.

Return shipping fees are the responsibility of the customer.

To request the returns process, please email hey@cotrunkage.com with your order ID, the title(s) of the item(s) you want to return and the reason. We will get back to you within 24 hours, Monday to Friday.

COTRUNKAGE OFFERS UNDER A TWO-YEAR MANUFACTURING WARRANTY

We are sure that you will love your Cotrunkage Vintage Luggage, but if for whatever reason you are not 100% satisfied with your purchase, you could return it to us within 30 days which should be unused and in its original packaging box - and we will issue the refund. In the rare event of a manufacturing problem, we will repair or replace your luggage for up to two years.

CLEAR PROTECTIVE COVER

We are passionate about creating durable and beautiful luggage to last a lifetime. We have tested our luggage over countless airmiles, in nearly every country of the world and across all modes of transport. In order for your Cotrunkage Vintage Luggage to stay in the best condition, we provide stylish clear protective covers with each wheeled case. We strongly recommend slipping on your cover before stowing your case, whether you were planning to check the larger suitcase or are unexpectedly required to part with your carry-ons. The easy-to-use cover is designed to fend off nicks that can occur in handling and will help ensure your Cotrunkage emerges from stowage unscathed. It also helps cushion damage to locks from rough baggage handling.

KNOW YOUR RIGHTS

In the event that your luggage has been harmed by handlers, please remember that the airline is responsible for the damage. While in general you have 24 hours after a domestic flight to report damage and 7 days when traveling abroad, we strongly recommend that you look over your luggage at baggage claim and see an agent before leaving the airport if any damage has occurred. The agent will evaluate your case and open a damage report. Doing this immediately on-site will save you trouble and expedite your reimbursement.

Should you have any problems or questions, let us know at hey@cotrunkage.com and we’ll do everything we can to meet your demand.